The ultimate diagnosis

Fully understanding the issue is essential before proceeding with the repair. Obtain detailed information about the problem by asking the customer targeted questions. This gives insights into the occurrence and the potential influences of the issue.

Know your product

Without enough knowledge about the device, mistakes are easy to make. Keep abreast of new technologies by following news and participating in training and webinars. Seek feedback from colleagues or other experts to enhance skills.

Master your tools

Both parts and the device can be damaged by wrong use of repair tools. This mistake can be prevented by using the right repair tools for the task and adhering to the instructions properly.

Inspection after repair

Testing the device insufficiently after the repair is a frequent mistake. It is vital to test the device’s functionality thoroughly before giving it back to the customer. By doing a complete testing routine, you can resolve all issues and ensure the device works well. This reduces the risk of repeated complaints and unhappy customers.

Proper use of glue

Misusing glue can sometimes be problematic. It is essential to ensure the correct amount of glue is used and that the instructions given by the manufacturer are followed carefully. Careful application is key to avoid overuse and potential interior damage.