Envirofone has introduced a conversational AI tool designed to handle smartphone trade‑ins entirely through chat. Instead of navigating forms and dropdown menus, customers can now describe their device in everyday language, receive a valuation and complete their order without leaving the conversation window.

The company says the goal is to remove friction from what can often be a confusing process. Assessing a device’s condition is subjective, and many customers have questions about pricing before committing. By allowing the system to respond dynamically and ask follow‑up questions where necessary, the chatbot aims to make valuations feel more intuitive and transparent.

Importantly, the pricing logic behind the scenes remains unchanged. The AI interprets customer input and connects directly to live valuation systems, ensuring consistency and accuracy. Early feedback suggests higher engagement and completion rates among users who choose the conversational route, signalling a shift towards chat‑led commerce in the resale market.