Consumer advocacy group Test Achats is calling for the implementation of legal standards and precise definitions for refurbished products following a survey revealing that 36% of consumers faced issues after purchasing these items.

As the demand for cost-effective and environmentally friendly alternatives grows, more retailers are offering refurbished electronics. In essence, refurbished products are second-hand devices that have undergone inspection and repairs. However, Test Achats highlights that, in practice, there are significant concerns. Their research indicates that consumers often lack information regarding the extent of repairs and whether they were carried out according to established standards.

“The refurbished product market urgently needs regulation,” stated Laura Clays, spokesperson for Test Achats. “A clear definition of when an item qualifies as ‘refurbished’ is a crucial first step.”

The survey findings underscore persistent challenges for consumers. Of those who purchased refurbished devices, 72% were unaware of what had been repaired, 36% later encountered functionality issues, and another 36% expressed dissatisfaction with their purchase.

To address these concerns, Test Achats emphasizes the need for transparency, including a detailed report outlining all repairs performed. Additionally, consumers should receive a two-year warranty to ensure reliability.

“Standardized classifications such as ‘good as new’ or ‘excellent condition’ must have clearly defined criteria,” Clays added. “Setting transparent rules will enhance market competitiveness and benefit both consumers and refurbishers.”

Despite these challenges, Test Achats acknowledges the potential of the refurbished market. By reducing electronic waste and making technology more accessible, the sector presents significant advantages for consumers and the environment alike.