Telenor has gone one step closer to becoming an AI-first telco with plans to develop AI and machine learning (ML) solutions to improve network performance and energy management. The telco inked a three-year memorandum of understanding with Ericsson, allowing them to explore, develop and test AI and machine learning-based solutions that can improve energy efficiency, “without compromising on the quality of connectivity in mobile networks”.

Releasing a joint statement, Telenor and Ericsson expressed that AI and ML are tools to achieve “more powerful decision-support and touch-free operations” in network areas facing customers. They stressed the need to use these technologies “in a responsible manner” and said the partnership will help their customers, bring “substantial business benefits” and make them “leading tech companies and trusted advisors in the deployment of digital technologies across their respective markets”.

Ieva Martinkenaite, SVP and head of Telenor research and innovation emphasised on this partnership and expects “..this collaboration to break new ground when it comes to leveraging AI and automation to help address the complexity of 5G networks, drive energy efficiencies, improve customer experience – and make Telenor an AI-first company”. Ericsson’s head of Global Customer Unit Telenor, Rita Mokbel, on her part highlighted the benefits through “workable innovations as soon as possible to the benefit of our customers.”